Troubleshooting ZAAP-TV in english
Troubleshooting, ZAAP-TV
We have sold a lot of the ZAAP-TV and they usually work great, but if you are having trouble, try these easy steps to solve it yourself.
At first installation, ALWAYS use a cable instead of Wi-Fi to connect the ZAAP-TV to internet.
Basic check: Make sure that only one connection type is active, either Wi-Fi or cable, NOT BOTH!
Make sure that your resolution is set to: 720p 50Hz, works best on European tv’s.
ZAAP-TV has problems connecting, the screen says loading and some numbers for a long time, or progress is slow. Image freezes and has pixels.
Your connection speed is to low, it could either be that it is connected through Wi-Fi or your internet-connection is to slow.
Recommended speeds for good functionality:
FIBER :min. 1Mbps internet connection.
ADSL:min. 2Mbps internet connection.
4G:min. 5Mbps internet connection.
3G:min. 10Mbps internet connection.
CABLETV:min. 10Mbps internet Connection.
Follow these steps:
Start by connecting your ZAAP-TV directly to your router with a cable and see if that improves function. If it does, keep the cable connection, or move your wireless access point / router and your ZAAP-TV closer to each other.
Make sure that your internet bandwidth ISN’T consumed by other users/devices.
Example: If you only have 10 Mbit/s and there are 4 users on the same network watching YouTube or streaming movies, there’s not enough left for your ZAAP-TV. Stop all other traffic and test again. If it works, keep other usage low while you watch your ZAAP-TV, or get a faster connection.
Bring your ZAAP-TV over to a friend’s house and test it with a cable connected to their router. If that works, you need to check your own internet connection. There could be a problem with your modem, your router or at your ISP (internet service provider). There’s a free software to download called Pingplotter, download that onto a computer and start a ping to: ping.sunet.se and leave it for a couple of hours. Look for red bars that indicates ”packet loss”. If you have a lot of those, try another router or another modem, if that doesn’t help, contact your ISP.
ZAAP-TV freezes during startup, ZAAP-TV appears but nothing else. Or just a blue/blank screen.
Actions:
1.Do a full reset of your ZAAP-TV and start all over.
1Turn off the power on the back of the ZAAP-TV.
2Push the reset-button on the backside (with a paperclip or similar) and keep it pushed through steps 3 and 4.
3Turn the power back on(keep the reset-button pushed in).
4Wait for the menu on the TV (Big triangle with the text: Warning Error) NOW release the reset-button.
5Choose ”data/factory reset” navigate with the remote control.
6Choose ”delete all user data”.
7Choose ”boot system now”.
8After a while, ”setup menu” will appear, now you are good to go.
If nothing of this helps, please contact us.
This of course applies if you have bought it from us. Have you bought it from another reseller, contact them!
Digitaltvexperten.se
0300-66 00 95